Last updated: 31 August 2026 · This policy sits alongside our Terms & Conditions.
Candle Sensei sells digital access to a members-only trading-analysis platform — scanners, signals, AI chart analysis, an EA builder, a course library and, on some tiers, live mentorship sessions. Access is granted to your account and is delivered immediately once payment is confirmed. There is no physical product and nothing is shipped.
Because access and any included AI credits are delivered in full the moment payment clears, purchases are final and non-refundable once your account has been activated. That includes non-use, change of mind, or dissatisfaction with trading results.
We are explicit about the reason: this is educational software and analysis, not a promise of profit. Trading outcomes depend on your own decisions and on the market, so results are not a basis for a refund.
We refund in full, without argument, in these cases:
If a tool is not working or your account is not unlocked, contact us first. We will fix the problem or extend your access for the time you lost. Mentorship sessions that are missed can be rescheduled within the programme period.
Email support@candlesensei.com with the payment reference, the email on the account, and what happened. We aim to respond within 2 business days and to settle approved refunds within 10 business days, returned by the original payment method.
Please contact us first. A chargeback opened without contacting us takes longer to resolve for you and may suspend the account while the dispute is processed. We would rather just fix it.